- SOLARWINDS SERVICE DESK HOW TO
- SOLARWINDS SERVICE DESK SOFTWARE
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However, to access some of the platform’s more advanced functionality, you may need to opt for a higher tier. Price: The basic Team plan costs $15 USD per agent per month, and it supports a practically unlimited number of users. Agents get access to advanced collaboration tools and workflow automation capabilities, so they can automate basic customer service processes. Since SolarWinds enables you to track your team’s performance, it also provides you with the tools they need to improve their work. You can conduct satisfaction surveys to see how happy your customers are and get real-time agent feedback. SolarWinds Service Desk enables you to manage requests from a broad range of channels, including email, phone, and more. Your agents will be able to keep track of incidents and customer tickets, manage your company’s assets, set up knowledge bases, and more. With SolarWinds Service Desk, you get access to much of the same functionality as with Jira Service Desk. SolarWinds offers a broad range of tools for IT management, including network and database management, IT security, support services, and much more. SolarWinds Service Desk © 2020 SolarWinds Worldwide, LLC. Keep in mind, if you buy one of these licenses, you’ll need to pay for hosting as well.
SOLARWINDS SERVICE DESK LICENSE
For example, if you need support for five agents, the license costs go up to $2,400 USD (as a one-time payment). The price goes dramatically upward from there, though.
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You can pay $10 USD for a version of the software with support for up to three agents. If you’re a DIY kind of person, Jira Service Desk also offers a self-hosted option. The primary difference between both is how many agents you can add.
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In practice, both the free and Standard tiers offer almost all the same functionality. The next tier, called Standard, costs $20 USD per agent per month and enables your team to grow up to 5,000 users. Price: All the functionality we discussed here comes with Jira Service Desk’s free plan, which supports up to three agents. Plus, you can extend the platform’s functionality using custom integrations. As your agents solve requests, the software tracks their performance to provide you with in-depth analytics. Using Jira, customers can submit requests to you via email or through an embedded widget within your website. The software also enables you to create a self-service portal, so users can look for the information they need on their own. With Jira Service Desk, you can also manage internal incidents, assign requests to the right team members, and keep track of your company IT assets.
SOLARWINDS SERVICE DESK HOW TO
Jira Service Desk is an IT support solution that enables your team to manage requests, figure out how to solve them, and track customer satisfaction. There’s Jira software for agile project management, tracking, and support service. Jira is the name of an entire family of products under the Atlassian flag. Jira Service Desk © 2020 Atlassian Corporation Plc. SolarWinds Service Desk: An Introduction to Both Platformsīefore we dive into the more technical features for each platform, let’s talk about how they work in general terms. We’ll discuss how they work, the main features, and details on pricing, to help you choose the right platform for your business. SolarWinds ® Service Desk, point by point. In this article, we’ll compare Jira Service Desk vs. This means being able to resolve tickets faster, communicate more efficiently, and enable you to root out underlying issues affecting your whole business. With either Jira or SolarWinds, you get access to powerful service desk tools designed to make your agent’s lives easier. That’s where service desk software comes in. Whatever product or service you sell, customers are going to turn to you for help, and you need to be able to deliver it efficiently. Modern customer-facing companies run and thrive on the back of support services.